Telesales Team Leader


Job Introduction

The job description of the telesales team leader entails monitoring call time, call quality, and revenue targets, among other things.

As an expert sales personnel, he/she makes efforts to build strong and lasting relationships with clients in order for them to not only make one time purchase, but continuous purchase as this increases company sales.

In order to increase company sales, telesales team leaders contact already established customers about new products that arrive in the company, intimate them with their uses and benefits and inquire if they might be interested in buying them.


  • Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
  • Inform customers about all products in the company, their uses and benefits
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
  • Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills


  • Exhibit good marketing skills to make high sales
  • Excellent presentation skills to convince customers about new products
  • Good motivational skills to bring out the best in team members
  • Good managerial skills to lead the team successfully
  • Ability to make good sales decision

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